Privacy Policy
Privacy Policy applies to the services provided by O-ten Coffee Bangladesh (hereinafter referred to acs “We”) and contains how we may collect, use, store, disclose and protect your “Personal Information”, “Certain Personal Information” or other Personal Information (collectively referred to as “Personal Information”) related to your access to and use of the application (“O-ten Coffee Application”).
This Privacy Policy is an explanation of the User’s data and Personal Information, including:
- Collection of Personal Information
- Use of Personal Information
- Deletion of Personal Information
- Storage of Personal Information
- Applicable Laws and Regulations
- Limitation of Liability
- Changes to the Privacy Policy
- Contact Us
The Personal Information that We collect online will be shared within the company for our internal purposes only.
When you create an account on our website, general and specific personal information we collect includes:
- Name
- Shipping Address
- Email Address
- Telephone Number
- Transaction, Financial and/or Banking Information
- Information Regarding Digital Wallet Data (e-wallet)
You hereby declare that the Personal Information you submit (input) into Our System (including documents uploaded and/or provided to Otten Coffee) is original, authentic, true, accurate, complete, not misleading, current, and is your personal right and/or he/she is authorized to submit your Personal Information to submit it to Our System.
We protect all Personal Information that you provide when you use all of Our services, including maintaining the confidentiality of your Personal Information.
We have the right from time to time to request authentication and updating of User personal data, so that your data and Personal Information are accurate, complete, and current.
You have the right from time to time to update your Personal Information;
All Personal Information that you provide to Us will only be used and protected by Us. Any information that you provide is limited to the purpose of the process related to:
Processing all forms of your requests, activities or transactions through the O-ten Coffee Site and Application including for the purpose of sending products to you.
Offering, obtaining, providing, or facilitating marketplace services such as home pages, browsing, searching, product recommendations, or other products through the O-ten Coffee Site and Application;
Allowing features to personalize your account, such as Shopping Cart and Wishlist;
We will use the Information you provide to verify and carry out financial transactions related to online payments and Payments that you make through the site will be processed by us directly. You may only provide us with payment information for accurate and non-misleading information and you must notify information and changes related to Personal Information for financial transactions;
Accessing your digital wallet (e-wallet) balance to help manage finances and ensure the availability of funds when making transactions on our platform. Balance data is used only internally to display information to you and facilitate transactions, and is not used for any other purpose without your consent;
Using biometric features that may be available on your device, such as fingerprint authentication or facial recognition. We do not store biometric data on our servers or on your device. Biometric features are entirely managed by the device itself and are not integrated with our applications;
Processing payments on our site and applications with your credit card. We do not store your credit card data on our servers or within the application. Credit card information is only processed through verified and secure payment service providers;
Conducting internal activities necessary to provide services on the O-ten Coffee site/application, such as troubleshooting software, bugs, operational issues, conducting data analysis, testing, and research, and to monitor and analyze usage and activity trends;
Reviewing and resolving your issues and directing inquiries to the appropriate customer service personnel to resolve the issues you are experiencing;
Using information for research, analysis, product development and testing purposes to improve the security of the services on the Site, and to develop new features and products; and inform about products, services, promotions, studies;
Monitoring or investigating suspicious transactions or transactions that are indicated to contain elements of fraud or violations of the Terms and Conditions or applicable legal provisions, and taking necessary actions as a follow-up to the results of monitoring or investigating such transactions.
In certain circumstances, We may need to use or disclose Your Personal Information for law enforcement purposes or to fulfill the requirements and obligations of applicable laws and regulations, including in the event of a dispute or legal process.
Storage of Personal Information
Your Personal Information will only be stored for as long as it is necessary to fulfill the purposes for which it was collected, or as long as such storage is required or permitted by laws and regulations set by the government.
As a Personal Data Subject, you have the right to access and obtain a copy of your Personal Data in accordance with the provisions of laws and regulations. Which is in the profile feature on our platform.
The confidentiality of your Personal Information is of the utmost importance to us. We will endeavor to protect and secure your data and Personal Information from access, collection, use or disclosure by unauthorized parties and from processing that is contrary to the law.
You are responsible for maintaining the confidentiality/secure storage of your account details, including your password and One Time Password (OTP) and must always maintain and be responsible for the security of the device you use.
O-ten Coffee is subject to all applicable laws and government policies of the Republic of Bangladesh, including those governing electronic information and transactions, the organization of electronic systems, and the protection of Users’ personal data; including all implementing regulations and amendments to these regulations that govern and protect the use of Users’ important data and information.
Limitation of Liability
You are also responsible for the security and mitigation of breaches of your Personal Information and/or Account, such as implementing appropriate security, limiting access, creating strong passwords, safeguarding passwords, safeguarding one-time passwords (“OTP”).
We are not responsible for the exchange and provision of data and Personal Information carried out by you yourself, including those carried out between Users. Included in this provision are any and all errors caused by yourself that result in data and Personal Information leaks.
We are responsible for Our System, including the protection and security of the confidentiality of Personal Information, including notifying you in the event of a failure in protecting personal data through at least via e-mail of Users registered in Our System and reporting to law enforcement or the relevant Sector Supervisory and Regulatory Agency. In the event of a data leak, the party responsible for informing you regarding the failure in protecting the data is the party or institution where the data is processed based on this Privacy Policy.
We are not responsible for the authenticity, authenticity, truth, accuracy, completeness of the personal data that you enter into Our System.
In the event that you are a minor, We are not responsible for your data input or Personal Information and recommend that parents/guardians monitor their children’s internet usage, so that the provision of personal data of child Users is provided and/or under the supervision of parents/guardians as authorized parties.
We are not responsible for data leaks that occur due to and/or occur during Force Majeure. Force Majeure includes, among others (i) strikes, company closures, and other industrial actions; (ii) riots, unrest, invasions, terrorist attacks or threats, war (whether declared or not) or threats of preparation for war; (iii) fires, explosions, storms, floods, earthquakes, epidemics or other natural disasters; (iv) unavailability or disruption of telecommunications, informatics and/or electricity networks; (v) system failures caused by third parties that occur beyond the authority of O-ten Coffee; (vi) malfunctioning of banking systems and/or networks, (vii) actions, decisions, laws, regulations or restrictions issued by the government. In the event of Force Majeure, We will notify you no later than 14 (fourteen) Calendar Days after the occurrence of the Force Majeure and will endeavor to the best of our commercial ability to fulfill O-ten Coffee’s obligations under this Privacy Policy.
From time to time We may update this Privacy Policy by reducing or adding provisions to this page. Changes to this policy will be announced through the site https:/otencoffee.com or through the address of other media that you provide to us. You are advised to read this Privacy Policy carefully and check the page from time to time for any changes.
Contact Us
If you have any questions, comments, claims or complaints regarding this privacy policy or you are not satisfied with how we handle your complaints or complaints, please contact us at info@otencoffee.com.